A big THANK YOU to everyone for joining us at PBG Cohesion 2019! PBG Cohesion marks the start of a fruitful year; this annual event introduces our members to the Club’s events for the year and provides them with an opportunity to bond with like-minded peers about the meaning of pro bono work. 

PBG Cohesion 2019 was off to a good start as distinguished guests from LSPBS sat down with our students for a panel discussion. We really appreciated Mr. Bernard Chung, Ms. Lee Chia Ming, Mr. Tan Shen Kiat as our guest speakers and Ms. Regana Zara Mydin as our moderator. Their thought-provoking sharings gave students an insight on the value of pro bono, as did their patience when answering questions about the pro bono scene in Singapore.

The panel discussion was followed by intra and inter-project games were new members get to bond and make new friends! As part of our community engagement activity, members had the chance to use their artistic skills to design T-shirts for our beneficiaries. Using fabric markers and dyes, members were given white shirts to personally design a T-shirt for our migrant worker beneficiaries, FAST and ACMI.  Members enjoyed the activities as it allowed them a hands-on experience, creating tangible products that could benefit our beneficiaries directly..

All in all, PBG Cohesion 2019 was an engaging experience for our members. We would like to extend our deepest gratitude towards Allen & Gledhill for sponsoring our club shirts. Allen & Gledhill is an award-winning full-service South-east Asian commercial law firm providing legal services to a wide range of premier clients, including local and multinational corporations and financial institutions. The Firm is consistently ranked as a market leader in Singapore and South-east Asia, having been involved in a number of challenging, complex and significant deals, many of which are first of its kind. The Firm’s reputation for high-quality advice is regularly affirmed by the strong rankings in leading publications, and by the various awards and accolades. With a growing network of associate firms and offices, it is well-placed to advise clients on their business interests in Singapore and beyond, on matters involving South-east Asia and the Asian region. With offices in Singapore and Myanmar; its associate firm, Rahmat Lim & Partners in Malaysia; and its alliance firm, Soemadipradja & Taher in Indonesia, Allen & Gledhill’s network has over 550 lawyers in the region.

This wraps up PBG Cohesion 2019 and we hope that you will look forward to working with us in the year ahead. Once again, we would like to welcome all new members aboard this journey!

The Student Achievement Awards (SAA) recognises exceptional individual students or student organisations for their noteworthy contributions to the University in areas outside the academic curriculum. (http://nus.edu.sg/osa/campus-life/osa-celebrates.html)

Our faculty advisor, Assistant Professor Helena Whalen-Bridge and our past President and Vice-Presidents have identified and nominated individuals in the EXCO who displayed exceptional leadership and PBG projects that have demonstrated an increased impact over AY 2016/17.

We are pleased to announce that the Students4Migrants project has received the Gold Award for the Community Projects category, while our previous President Hairul Siddeeq and Vice-President (Internal) Carol Yuen have received the Gold and Bronze Awards respectively in the Leadership Category.

Read on for their thoughts and feelings!

Madeleine Poh, S4M Project Director

Students 4 Migrants (S4M) was founded in 2014 and since then members have worked hard to achieve recognition and results for the project within the community that we help and within the community we aim to inspire. I believe the work that was done in S4M deserves an award, as well as everyone (Faulty Advisors, founders of S4M, past and present leaders and members) who devoted their time and effort to S4M. I believe that every participant of the project has made a weighty contribution to the project. Our collective and cumulative work has resulted in impressive results and I would like to express my deepest gratitude to everyone. May the past, present and future batches continue to work together, nurture and support S4M. Thank you!

Hairul Siddeeq, President

It is a great honour to be a recipient of the NUS Student Achievement Award for Leadership, and this definitely belongs to the entire Pro Bono Group for all we achieved in AY 2016/17.

First of all, I’d like to extend my deepest gratitude to Professor Eleanor Wong and Professor Helena Whalen-Bridge for giving PBG their resources, time and fullest support in all our activities and events. Prof Helena, in particular, has been with us every step of the way with her trademark bright smile and her valuable advice. I am grateful for the amazing opportunities she offered for us to take on in our term.

Next, a big thank you to our various beneficiary groups, some of whom I’ve had the privilege of working together with. Thank you for continuing to collaborate with us in our various projects, and this award motivates me to continue finding new avenues to serve the community at large.

Lastly, and most importantly, I want to thank all the PBG members, especially the PBG EXCO members, who stepped up and served with distinction in AY 2016/17. I have nothing but fond memories working together with every single one of you. Special thanks goes out to the VPs, Carol and Janice, for being a joy to work with and being the voice of reason which tempered my (sometimes irrational) excitement and enthusiasm.

I definitely experienced both highs and lows in my term in the Pro Bono Group. But the people I’ve worked with made the ‘highs’ much sweeter, and the ‘lows’ all the more worth it . Thank you all!

Carol Yuen, Vice-President (Internal)

It has been a real pleasure for me to have served as Vice-President of PBG. PBG has allowed me to connect with and derive joy from so many different groups of people — enthusiastic teammates and members, receptive beneficiaries, understanding partner organisations and supportive faculty.

It was a tremendous team effort to have carried out all our projects meaningfully, and I had always felt that we were working together to provide the best pro bono work for our beneficiaries.

Thank you so much for your passion and dedication, and for trust in me to lead PBG!

From 3 to 9 December 2017, the NUS Pro Bono Group (“PBG”) participated in an inaugural exchange in Hanoi, Vietnam. The Vietnamese universities participating included the Foreign Trade University (“FTU”), Hanoi Law University (“HLU”) and National Economics University (“NEU”).

Day 1: The Game of Life

The “Game of Life” was a masterful in-house creation put together by members of the PBG team and was truly a fitting start to our week’s programme. Featuring mini-games that simulated various stages of childhood and adulthood, participants competed to out-think and out-last one another to clinch tokens symbolizing their “standing” in life. The catch: we had rigged the game in favour of specific players.

Through its many stages, the Game of Life sought to communicate the idea of privilege, its various manifestations and how these hidden barriers often prevent the disadvantaged in society from accessing legal services. By bridging the concepts of privilege and access to justice, the Game of Life laid the groundwork for us to broach substantive issues regarding access to justice viz its constitutional, legislative and governmental recognition.

Day 2: “How to build your own project”

One could say that the raison d’être for the exchange was our sharing on “How to build a project”. This was a key forum for the Vietnamese students to think about and discuss socio-legal issues that they wished to pursue as formal projects. It was also a valuable opportunity for the students to explore the possibility of inter-university projects.

A recurring topic of interest was the protection of women’s rights among ethnic minorities. There was a general consensus regarding the need to reach out to communities isolated in rural areas, as well as a strong interest in organising village-stays for the Law students to immerse themselves in the culture of the beneficiaries’ community. This would allow the students to identify legal issues affecting these rural communities, such as the prevalence of domestic violence and underage marriage, and tailor their outreach to address these needs.

Day 3: Visit to the Action to the Community Development Centre and NHQuang & Associates

The PBG team, together with students from FTU, were hosted by the Action to the Community Development Centre (“ACDC”), a non-governmental organization (“NGO”) providing legal services to people with disabilities, as well as a NHQuang & Associates (“NHQuang”), a public interest law firm in Vietnam. These visits offered us rare insights from respected actors at the forefront of the Vietnamese pro bono scene. At the same time, it was a chance for our Vietnamese counterparts to network with potential partners regarding future collaborations on new projects.

The ACDC boasts a track record of successfully advocating for legislative changes that enhanced protections for disabled persons. We were heartened by the receptivity of the government to engaging NGOs in consultation exercises in the run-up to legislative change and were convinced that the conditions in Hanoi were ripe for student-led pro bono initiatives.

NHQuang & Associates also has a unique mission to champion pro bono legal assistance in Vietnam. Among its many beneficiaries, the firm supports small and medium enterprises (SMEs) and social enterprises, including farmers looking to start a business or villages seeking to break into steel production. The firm is also active in policy advocacy ranging from national issues to the regulation of the legal profession.

We were struck by NHQuang’s commitment to improving the pro bono scene and wider national legal system. Besides travelling to other countries to conduct comparative studies, the firm was also in the midst of a 10-year petition effort for an e-litigation system in civil matters, so as to boost transparency by increasing access to judicial decisions.

Day 4: Visit to Tien Xuan Secondary School

We were privileged to attend a legal awareness workshop organized by our hosts from FTU CLE. The workshop, held at Tien Xuan Secondary School, aimed to educate the ethnic minority students about their rights under Vietnam’s child labour laws through various interactive activities. The PBG team also delivered a brief presentation on protection for child labourers under Singapore’s employment law.

Day 5: Action plans

The final act of our week’s exchange programme was a brainstorming session with our Vietnamese counterparts. Based on the legal issues we identified, we hammered out action plans, set out timelines to track the development of their projects, and made a commitment to each other to check in periodically on the progress. We hope to see the fruition of their projects in the near future!

Conclusion

It is always a happy occasion when the NUS PBG gets the chance to discuss and explore the potential for student pro bono with foreign universities. Beyond encouraging our Vietnamese counterparts to start their own projects, we hope that this exchange will yield future collaborative projects on issues that transcend borders.  The trip has also led us to appreciate the strong bottom-up pro bono culture in NUS Law that enables our students to initiate and develop their own projects. We hope to steward this proud tradition and inspire NUS Law students to participate actively in pro bono work.

On 2 October 2017, the NUS Pro Bono Group (PBG) commenced its annual Pro Bono Awareness Week (PBAW), which aims to raise awareness about the various projects and beneficiaries under the multiple branches of the PBG. This year, we expanded our outreach to students at the Singapore University of Social Sciences, Singapore Management University and non-law NUS students, because we believe that everyone can learn from and participate in the pro bono ecosystem.

PBAW Seminar Series

In line with the event’s theme of ‘Challenging All Assumptions’, PBG hosted 3 panel discussions that critically discussed issues surrounding migrant worker and sex worker rights, as well as rehabilitative opportunities for past offenders. We sought to challenge rooted assumptions students may have about the legal rights and challenges these vulnerable groups face, so as to inspire participants to tackle these issues in their existing projects, or even to pilot new ones.

A diverse panel at the ‘Migrants Matter’ seminar

First, in our installation of 3 panel discussions, ‘Migrants Matter‘ invited panelists to weigh in on legal obstacles faced by migrant workers in Singapore and the concomitant legal and policy solutions enacted to address them. The panel included Mr. Gabriel Koh, Senior Assistant Director at the Joint Operations Division of the Ministry of Manpower, Mr. Jevon Ng, a social work executive at the Humanitarian Organisation for Migrant Economics (HOME), Ms. Felicia Ong, an associate at Beacon Law Corporation, and Rahman, a construction worker currently volunteering for HOME.

Participants were apprised of the harsh realities of the employment landscape, which included problems like late payment of salaries, insufficient rest days, or even inadequate medical treatment of workplace injuries. The session was enriched by Rahman’s anecdotal sharings about, inter alia, the third degree burns he suffered at work and the difficulties he faced when claiming compensation for his injuries.

In response to the varied issues raised, the panel identified new initiatives, most notably the Employment Claims Tribunal (ECT). The ECT aims to provide employers and workers with an efficient and low-cost mechanism to resolve their disputes. One notable feature of the ECT is the introduction of compulsory mediation to help reach a settlement agreement. Only if the mediation fails, will the employee’s claim proceed to the tribunal.

Mr. Gabriel Koh and Mr. Jevon Ng also crossed swords over the issue of whether the government was doing enough for these migrant workers. Jevon argued that recent changes to the law fell short of achieving their desired aims, while Gabriel stressed resource limitation considerations which the government had to balance.

Panellists and participants at the ‘Second Chances’ panel discussion

Next in our seminar series was ‘Second Chances’, which set out to challenge stereotypes against ex-offenders, and to evaluate how the criminal justice system, as well as policy solutions, have helped to rehabilitate offenders and facilitate their re-entry into society.

The panel in session included Ms. Candy Lim, Assistant Manager Youth Residential Service/ Rehabilitation and Protection Group at the Ministry of Social and Family Development, Mr. Ng Shi Yang, a Criminal Legal Aid Scheme (CLAS) Advocate and Mr. Darren Tan Tho Eng, an associate form TSMP Law Corporation.

Notwithstanding existing legislative and policy frameworks to enable rehabilitation of offenders, the panel unanimously stressed the difficulty of ensuring a positive family environment, especially for youth offenders, the conundrum of eliminating offenders’ stereotypes against themselves, and the need to mobilise both legal and community resources to champion criminal rehabilitation. The panel also lamented the difficulty of putting criminal rehabilitation on the political agenda, as well as a complementary need to encourage ground-up initiatives to reach out to ex-offenders in the community.

Looking ahead, the panel raised a swathe of legislative and policy measures which may rejuvenate the rehabilitative process. Ideas raised included expanding the category of offences which are entitled to community-based sentences so as to provide more recourse to non-custodial sentences, targeted recreational or skills-based programmes for ex-offender communities and greater legal awareness among youths.

Ms. Vanessa Ho weighing in on some of the issues raised at the ‘Sex Workers are Human Too’ seminar

Concluding our seminar series, and PBAW 2017, was ‘Sex Workers are Human Too’ on 13 October. Our lively panelists, Ms Vanessa Ho, Project Director of Project X, and Mr Leon Koh Weijin, a lawyer who has provided legal aid for Project X for 2 years, shared candidly on the landscape of sex work in Singapore. We realised that the problems sex workers faced went beyond the legality of the work they engaged in – issues of police abuse in the interrogation process and discrimination during profiling of sex workers at the immigration checkpoint based on indicators such as nationality and financial status were also pressing concerns sex workers faced.

While these problems seemed insurmountable, the panel encouraged participants to take small steps towards tackling this issue, through engaging our Ministers as well as raising awareness to gain wider recognition for the rights of this vulnerable group of persons. Meanwhile, as sex workers navigate the ambiguity of Singapore’s current laws, the best stop-gap measure is to empower them with existing provisions that can lend them aid.

Keramat Dormitory Learning Journey

The Keramat Dormitory Learning Journey on 8 October was a rare opportunity for participants to get a glimpse into the living conditions of migrant workers in Singapore. Participants were privileged to receive a guided tour around the dormitory, including spaces earmarked for workers to cook their own meals and grow their own vegetables.

Over a session of manicures and henna, the workers shared how excited they were to start work in Singapore, but, at the same time, how dearly they missed their families back home. While the students had expected the workers to lament the hardships of working in Singapore, they were instead inspired by stories of courage and sacrifice.

The students were also surprised to find that many of them were fluent in English, and some in Chinese as well! The opportunity to spend an afternoon with the workers has left students with a deeper appreciation of the contributions of migrant workers, and a greater conviction to empower them to work and live in Singapore.

As PBAW draws to a close, NUS PBG would like to express our immense gratitude to all panellists for taking the time out to share their invaluable experiences with our participants, and to all students who participated in PBAW 2017. We hope that PBAW has motivated you to do your part in tackling the many issues affecting various disadvantaged groups in society, and that you will continue to walk with us in our vision to involve, to inform, and to inspire.

PBG COHESION AY 17/18

26 August marked the start of another exciting chapter in the Pro Bono Group (PBG) Story. NUS PBG convened for the first time this academic year for our annual ‘PBG Cohesion’ to welcome members — new blood and seasoned veterans alike — into the PBG family.

PBG Cohesion was several months in the making, with the executive committee striving to make this Cohesion a little different from the ones before. Key changes included, inter alia, trying our hand at ‘Soap for Hope’. This involved recycling used soap bars, purifying them and repackaging them for migrant workers, injecting some thrill with the wet war games, and providing structured training for our newer members.

Members of the NUS Pro Bono Group along with CJC staff and our faculty mentor, Professor Helena

1. Training 101

As members came streaming into the Auditorium, they were greeted by President Jonathan’s friendly smile, as well as the rest of the executive committee who were just as eager to meet the members.

Firstly, the PBG members were given a brief overview of the club by Jonathan, who took the opportunity to introduce the rest of his team. He also highlighted important points for members to take note of for the rest of the year. This included the various stakeholders in the pro bono landscape, as well as “dos and don’ts” when interacting with beneficiaries, as per the guidelines in the Legal Profession Act,.

Jonathan’s opening address

2. Address by CJC

Jonathan’s address was followed by an address from representatives of the Community Justice Centre (“CJC”), where they instructed students on techinques to communicate with laypersons. They also featured an informative infographic which sought to aid applicants of bankruptcy proceedings, that of which had bene put together by a previous batch of PBG members.

CJC representatives being presented with tokens of appreciation by the Faculty Advisor, Professor Helena Whalen-Bridge

3. Project Bonding: Project in the spotlight – S4M

S4M Project Directors setting expectations for the upcoming year while members have lunch

During the Icebreakers, the ‘Student 4 Migrants’ project had a fun-filled hour that started with a quick round of introductions. Notable answers included people loving Batman and Manchester United. Following this, members played a quick game of “Bang”, where members had to shoot each other by calling out someone else’s names. Hilarity ensued, as all suffered equally from the infirmities of short-term memory, and each mistake was met with unbridled laughter.

After the quick ice breaking session, the group settled down for lunch and the project directors took the time to map out the journey ahead for Law&You and Project BOB. By the end of the session, the members of S4M were well-informed of the expectations of each of their projects, and excited to embark on this new journey with their new-found project teammates.

4. Soap for Hope

PBG Members all smiles while reconstructing soap bars for migrant workers

A 400-room hotel produces 3.5 tons of soap waste annually. To mitigate excessive wastage, the director for corporate social responsibility of Sealed Air, Mr Stefan Phang, championed a project to reconstruct new soap bars from old ones. The project also aims to provide an alternative income stream to communities overseas through reprocessing and recycling soap bars. The College of Alice and Peter Tan (“CAPT”) mirrored Mr Phang’s work in their college, instead reconstructing soap bars for migrant workers, and distributing them during the NUS Day of Service.

The message of empowerment behind Soap for Hope, and the opportunity to share our legal knowledge with migrant workers motivated PBG to contact CAPT to come on board their project.

The entire process was broken down into four stages – shaving, chopping, bleaching and compressing the diced soap into a 150g block of soap. PBG members were rotated around various stages of the reconstruction process; amidst the labour, as well as good conversations and laughter, we hope our members got to know each other a little better while sweating it out for a good cause!

At the end of the soap reconstruction process, each soap bar was wrapped and packed with an information sheet prepared by our S4M directors in both English and Bengali. The information sheet directs migrant workers to the appropriate organization depending on the legal issue they face (e.g. salary, employment disputes). We are excited to be presenting present our members’ labour of love to migrant workers on 10 September.

5. Station Games

Chloe leading an invigorating session of ‘Tricky Trivia’

A series of station games was also designed to reinforce an understanding of our key external partners, and the struggles of the beneficiaries our projects aim to help.

The stations included: ‘Tricky Trivia’ that tested our members’ awareness of the access to justice landscape in Singapore and club’s history; ‘Hectic Housework’ that recreated the business of a domestic helper’s typical day – juggling household chores and often child care and; ‘Constructive Construction’ which simulated the complexities of a migrant worker’s job in Singapore.

6. War Game

Building a flag for the upcoming war game

The final segment of PBG Cohesion was a throwback to good old-fashioned play with water bombs, except that this time, sponges were used instead. Members were grouped by their projects, and played to wet the other Teams’ flags while shielding theirs.

All in all, the game was a much-needed hurrah after the buzz of 3 weeks of law school. It was a chance for all to let their hair down, evident from our game masters, who could not resist joining in the fun.

7. Conclusion

We hope that PBG Cohesion has been a good start to your PBG journey, and that you have taken away both budding friendships and a keen awareness of your role as a pro bono student volunteer.

We would like to acknowledge our shirt sponsors Allen & Gledhill, and Ms Foo Yuet Min for their generous contributions towards our event. We are truly heartened by the pro bono community’s willingness to support our activities and the larger pro bono mission in Singapore. This is but the beginning of the new academic year for PBG, but as always, our mission remains the same — to inform, to involve, to inspire.

On 3rd May 2017, PBG hosted its inaugural Beneficiary Appreciation Dinner. We were pleased to have many of our beneficiaries and distinguished guests present. They included Mr. Gregory Vijayendran, President of the Law Society and our Guest of Hnour, Professor Eleanor Wong, Vice-Dean of the NUS Faculty of Law and Mr Lim Tanguy, President of the Pro Bono Services Office. We were able to celebrate the relationship we have had with our long-standing partners and what all the projects have achieved this year.

We would like to thank our faculty advisor, Professor Helena Whalen-Bridge who has been a big part of PBG’s growth over the past 11 years. She has been intricately involved in PBG every step of the way since our inception in 2005 and has helped our ideas blossom into new projects. Professor Whalen-Bridge reminded us of the hard work that goes into each Pro Bono opportunity, which is what makes each and every project valuable.

We would also like to thank the NUS Pro Bono Office and Prof Lim for the continued support and for helping our Project Directors with the administrative work of clocking hours for all the students.

During the night, we heard from our previous president, Mr Hairul Siddeeq who thanked our individual partners who dedicated their time to changing the lives of individuals and have made an incredible impact on the community.

We had the pleasure to hear from Mr Vijayendran, our guest of honour who reminded us that despite our busy schedules, we can always choose to find them time to do Pro Bono. Mr Vijayendran spoke about how Pro Bono breaks barriers between people and makes us all equally capable of making a difference in society. He encouraged us to be better listeners in order to understand what needs to be changed around us. He called for us to never stop participating in Pro Bono and to actively continue this work for the upcoming year.

Following that, our incoming president, Mr Jonathan Tan shared with our partners PBG’s two main pillars of correspondence and continuity. The incoming EXCO team is committed to ensure the needs and the drive of our projects are well aligned in order to create purposeful engagements between our students and our beneficiaries. They also hope that the partnerships that have been forged will grow and strengthen from year to year. He ended his speech by once again thanking our beneficiaries for their continued support.

Lastly, we thanked our outgoing EXCO team and invited the new EXCO to take up their new positions. We wish all the best to the incoming EXCO Team 17/18 for the academic year ahead and we are sure they will do a great job. May they continue to involve and to inspire those around them!

The end of this event marked the start of PBG’s fundraising Month in May. We have in the past received generous donations from alumni toward pro bono activities, so we streamlined the processes for donations to increase transparency and accountability.

Our partners, NUS Giving have organised a giving link that allows you to donate to further PBG’s work http://tinyurl.com/pbgiving. The money will go toward the vision of PBG, to Inform, to involve and inspire. While a small portion of it will be devoted to our broad objectives of raising awareness of the need for pro bono among our peers, and to ignite a fire for good works, we hope to give the bulk of the money donated to benefit our beneficiaries directly. Your money will go towards supporting legal awareness initiatives, sponsoring resources for legal research, and forging deeper relationships between PBG and the community.

We hope that if it is within your means, you will be able to put a little bit of money aside in May to donate to PBG.

Thank you to everyone who has been a part of this journey!

This semester Students for Migrants ( S4M ) sub-project , Law & You has been busy conducting workshop for Foreign domestic workers ( FDWs) to allow them to learn about salary matters and employment issues. This is to ensure that they are not exploited when they are working in Singapore and are informed of their rights. During these workshops, the students present on issues such as employment contract, illegal deductions, transfer of employment and repatriation.

This is a reflection of the workshop from one of the members of Law & You, Mark Lim.

“Having heard quite a lot about the difficulties faced by the previous week’s workshop particularly with effectively communicating with the very diverse audience, I have to admit that I headed to the Foreign Domestic Worker Association for Social Support and Training (“FAST”) Lifelong Learning Center with some serious reservations. However, the diversity proved to be much more of a benefit than a detriment.

For one, the diversity in both ethnicity and seniority of the participants allowed for a more dynamic and diverse discussion. This is perhaps the first workshop I had been to where so many of the participants were new to Singapore, and their eagerness to preemptively learn more about their legal rights was both inspiring and exciting. At the same time, the more senior FDWs who had worked in Singapore for a while exhibited a generous and almost maternal propensity to care for their younger friends, and some even took the initiative to quietly translate portions of the slides that were slightly more technical or difficult. It was a heartwarming sight. Moreover, rather than inhibiting the teaching of the workshop material, I think that the audience’s lower proficiency in English actually improved our presentations because it forced us to critically assess which parts of the presentation could be cut when time was running short, and also forced us as presenters to be deliberate in engaging the audience at a pace that was comfortable for them.

I am confident that given the diversity of FDWs we were blessed to be able to reach today, each and every participant had the potential to be a force multiplier by sharing what they learnt with their community of friends. As I reiterated repeatedly during the session, each of the FDWs has the potential to be powerful and important in spreading this knowledge, and I am so grateful for the opportunity to facilitate this process.

I always believe that these workshops, although targeted at FDWs, are excellent opportunities for facilitators to grow. This growth is not just in honing our presentation skills in general, but also as students interacting with a community of FDWs whose positivity, joy and excitement to learn never ceases to awe and inspire.

I am convinced that every workshop is an opportunity to improve our presentations, and I am excited to see how much more effective we can become over time!”